Refunds and Returns
RETURN + REFUND POLICY
Due to the limited availability of our items, we offer exchanges only and no refunds. Our return policy for damaged or faulty goods lasts until 7 days after the item is marked as delivered. If you are unhappy with your order or you have received a faulty item, please reach out to us at firstname.lastname@example.org and we will be happy to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email email@example.com. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another item free of charge.